The problem

On our alert-triage dashboard, a confirmation pop-up appeared right next to the "Alert Customer" button. During high-urgency triage, when you're moving fast, that layout made it easy to click the wrong thing and alert a customer by accident.

What I did

I submitted a service improvement request explaining the risk and asking for the pop-up to be moved away from the button.

Result

The pop-up was moved and changed, which removes a source of accidental clicks and friction at exactly the moments when analysts can least afford it.